The room was spacious, clean and comfortable. Loca...

The room was spacious, clean and comfortable. Location was fantastic, as it s situated within RWS, with the main attractions and eateries nearby. Checking in process was also quite seamless.

However, it was understandably pricey, given the peak period and location. In addition, I felt the hotel staff weren t professional. Firstly, regarding my enquirers on the multi-attraction package, three different staff gave me three different responses. Secondly, the staff were very casual when communicating with the guests. For example, the restaurant servers were taking orders like you are in a coffee shop.

Definitely not befitting of a 5 Star hotel. A 3.5 out of 5 star experience for me.