Worst ever experience, part of the ceiling fell on...

Worst ever experience, part of the ceiling fell on us on 27th JUL 2019, ended up in A&E, till to date the responsible person have not bothered to get in touch to find out how are we from this so called 5 star hotel. The leakage was reported but not attended, poorest maintenance and management. Lol next day another function started with the same condition. Think five times before going there, you could be next who will get hurt.