It was pretty terrible to be fair. Mix up with the...

It was pretty terrible to be fair. Mix up with the rooms so 3 of us had to stay in a tiny room. We booked online, rang to confirm and then rang again before setting off. We originally booked for a 3 person room with an accessible bathroom for my mum. Despite the constant checking, on arrival we were told that these rooms don't exist. I ended up on a mattress on the floor. I was bit all over by bed bugs which made my 2 day stay in Washington uncomfortable.
The concierge, the waiters in the restaurant, the bell hop and the doormen were really helpful. They were fantastic so not all bad. We paid a lot to be close to everything because my mother was in a wheelchair but my mother ended up feeling like a burden because we had to go into a tiny room. There was hardly any space to move the wheelchair round. So yeah bad experience but I know I'm probably in the very small minority. The hotel is gorgeous.