I can not give a full review because I did not hav...

I can not give a full review because I did not have the opportunity to eat their food but I will review on their customer service (or lack thereof). I called this morning and asked if there was a wait and was told no that we could get a seat right away. However, when we arrived, it was a different story. We were first asked if we had reservations then told we could not have a seat todat. When my wife explained this to me, I went back in to discuss with the young lady at the hostess station. I asked her why she didn't tell me when I called 10 minutes prior to arrival that they require reservations? I told her I would see her in 10 minutes and she said ok then immediately hung the phone up (without saying goodbye). She then said she could seat us but we would have a 40 minute wait.
I'm not sure if this is common practice for Engine Company No 3? Very rude over the phone and the front of house. These two key components of your operation are your clients first impreassion. Your business looks successful and I wish you luck, but the face of your company needs a tune up.
Thanks for pushing us away, Zak' s Cafe was very glad to have us and their service, staff, and food were spot on for our first trip to Milwaukee.