Review of ToyotaTown - Lexus of London

4 years ago

Dear Lexus of London,

Dear Lexus of London,

I would like to personally thank AJ Blitzstein and his colleagues at Lexus of London. I first knew AJ two years ago when he helped me choose my first Lexus. I and my family walked into the showroom with no clear cut idea which type of car we would like. Listening to our needs, AJ was quick to help us make up our mind on an RX 350 without any pressure. The vehicle worked like a dream and we really loved the car, were really happy with the after sales service and the comfort that the car provided. Overall, our experience with the car as well as the staff that work at Lexus of London was excellent.

Very recently I had come in to get my RX 350 serviced and I was debating if it was time to upgrade or not. I knew that it had been only two years since I bought my first Lexus and was not too sure of the timing, particularly as there was one whole year still left on my lease. I had a quick word with AJ who was, as usual, very courteous, professional and knowledgeable about the 450 hybrid. Without any pressure he helped me understand the features of the new car and it did not feel as if he was a car sales man. It felt more like I was having a conversation with a friend who was non-judgemental and very supportive. With the help of his colleagues, the paper work, the colour of my choice of the car, the bonus features and the price was set upon in just one meeting. I felt completely at ease with AJ and knew that I would be taken care of and not have to worry about anything that I might have missed. In came the new car, as promised on the day. The family loved it and was it a great surprise for them to see the new car in the driveway!

I would like to sincerely thank AJ for his excellent manners, professional behaviour and ready to help attitude which makes me come back to Lexus of London again and again. I recommend him a lot to my friends and colleagues.

Thanks once again,

Akshya

Dr. Akshya Vasudev

MBBS, MD, MRCPsych, PG Cert Med Edu