Steve Robinson

Review of Sun Nuclear Corporation

Customer service is lacking. I have two 1030's. ...

Customer service is lacking. I have two 1030's. One works fine. The other one has a tendency to not start and doesn't always want to sinc up with program to download data without pulling batteries and resetting unit. Called in and apparently this issue "unheard of, but send in for re-calibration and update". Got it back about 2 weeks later with overnight shipping both ways, same problem, to the tune of over $200 with shipping. A followup phone call or email would have been nice. I can't help but question the QA department, or lack there of. I don't see where anyone is responding to the poor feedback accumulating either.