As a paralegal i deal with many different records ...

As a paralegal i deal with many different records companies. I consider MRO to be the worst. Their emails of when records are ready are useless - "ON WHO?" The login system rarely works. Their password lost system doesn't work. Their user support is virtually non-existent. Whenever possible I steer our clients away from medical providers who use MRO. They have killed too many of our cases.