Disappointing service let's down a lovely location...

Disappointing service let's down a lovely location. We booked a table in the lounge for meeting up with friends and upon arrival were told they couldn't find our booking. Then after a long conversation they eventually found our booking. Once we had sat down the waiter came to tell us that we had to leave within 2 hrs as they had already booked out our table. We ordered Tea and sandwiches. When our tea was served (and nearly spilt over one of our friends) it was only luke warm with very little milk for the table and they had forgotten to give us teaspoons for sugar etc. Then when our sandwiches arrived they managed to drop two sets of cutlery while laying the table. The sandwiches were very nice although being made in cub format (bread, filling, bread, filling, bread) made eating them difficult. Then we asked to order more drinks and were told we needed to move to the bar which was as it happened full so we decided to pay and leave disappointed.

Overall the number of mistakes was staggering for the price paid and sorely disappointing.