If I could give them zero stars I would... I have ...

If I could give them zero stars I would... I have been waiting over 16 days for a refund for a charge that did not go onto my laundry card. Their machines are often broken or out of service. Its pretty sad that such an unreliable company can be in business.
FYI, don't even bother calling their customer service. You'll be on hold for 10 minutes and then asked to email about your situation. Customer service phone reps should be able to resolve issues immediately!