Michael Weiss

Review of Central Ave. Chrysler Jeep Dod...

I was there on the Saturday of Columbus day weeken...

I was there on the Saturday of Columbus day weekend ready to buy & if they called me today & offered me the car for free I'd never go back based on poor customer service alone.

1st, I walked in & not a single car in the showroom. Just tables & chairs like a cafeteria. I didn't even know if I was in the right place because the giant insurance signs caught my eye rather than any of the car signs. A manager took notice to the bewildered look on my face, dropped what he was doing & came out of his office to greet me. He was a complete gentleman & the only good thing that I can say about this place.

He brought me over to one of his salesmen who seemed nice & was attentive until that manager walked away. Once that happened the salesman said that he was in the middle of something & needed a minute. He offered me a drink first & then excused himself.

After about 10-15min, I was getting impatient & approached him to ask where I can look at cars while I wait. He pointed me to the back row of the lot where every car was filthy & locked. I could've done this at a mall parking lot. So after walking around aimlessly for about another 10min I walked back in & waited some more.

Finally I approached him again & said that I was short on time. He was very apologetic & offered to put me with another salesman. I watched him walk over to 2 salesmen that were just leaning on the wall talking but they both refused. I couldn't believe it, I've never seen less enthusiastic salesmen in my life. He was even embarrassed by their refusal & apologized up & down. I was ready to walk out but he asked me to please wait one more moment while he found someone & the very next guy he asked did agree to help me. He then made the introduction, apologized again & excused himself.

I explained to Roberto what I was looking for & he took me back out to the lot where we peered into dirty windows with no keys. Again, I could've done this at a random parking lot, I went to a dealership for a different experience. He barely spoke & appeared to care less. So after some awkward silence, I asked him to get some keys.

I took 2 cars for a test drive. A Grand Cherokee & a Dodge Durango GT. Both were 2017 leftovers which I was fine with. I really liked the Durango but it had almost no options on it & I liked one of the Cherokees that was loaded with some after market stuff but I felt that the prices were high in comparison to other dealerships that I've been to. I expressed this & he didn't attempt to negotiate. He just said "maybe my manager can do better" but never bothered to find out. So I told him that I had to sleep on it & I'd be in touch.

He called me on Monday at 2pm to ask my intentions & I told him that I was still undecided because the prices were high & I was heading out to some other dealerships to compare. He told me that he could talk to his manager to see what he can do. I then told him that if he got me a better price, I'd be there within the hour with a check. He responded "don't go anywhere, I'll talk to my manager right now & call you right back". So I sat & waited.

At 3:30 my phone rings & it's the dealership. I was excited but it wasn't him. It was a courtesy call to ask about my experience on Saturday. I explained to the lady that I wasn't happy at all but I was waiting for Roberto to call me back with a price & if I got it, it would determine my level of satisfaction. I also explained that I had things to do & was already waiting an hour & a half for this call. She said that she will tell him to call me back right away. So I waited some more.

At 6pm I called Roberto. It rings once & goes to voicemail. I leave a message explaining that my whole day was shot & I'm still waiting on him. Two weeks later he still hasn't called me back.

Final result is that yesterday I picked up my 2018 FULLY LOADED Durango GT from another dealership one town over in White Plains for a cheaper price than the stripped 2017 that they still have in the lot, still unwashed.