We recently stayed at the this property, the team ...

We recently stayed at the this property, the team immediately recognised our loyalty membership and we were upgraded to the presidential suite, this in itself was an amazing experience.

Despite being the biggest Sheraton in the world, the check in lines are managed exceptionally well, and they breeze through it all.

The facilities are top notch, 2 hotel pools and a massive gym.

I would like to mention that Lucas Liu from the Sheraton Club was exceptional.

I have been travelling Asia for the last month at all Marriott Bonvoy properties including multiple Ritz Carlton hotels and there was no one as close to being as great as Lucas was.

He went above and beyond in every aspect and exceeded all of my expectations and more.
From sharing his local knowledge to looking after our group with the most care and attention, and even offering to pay for our train ticket with his own money.

He is a very driven, caring and motivated person.
I have never experienced customer service as good as him and he is a very valuable staff member.

I would like to also give a special mention to Eduardo C from Sheraton Club, his service was also exceptional and made our stay extra special.

The Sheraton has a wonderful team and a great resort and I will be looking forward to returning to this property.