Krystal Rose Chewens

Review of Security National Automotive A...

SNAAC barely deserves one star. My husband and I a...

SNAAC barely deserves one star. My husband and I agreed to ridiculously high payments, which we figured was due to our horrible credit at the time. After a few years of working on our credit we decided to trade in our car for something better and cheaper. My husband called SNAAC numerous times for them to stop payment, update our address to send a refund check and to get confirmation of a payoff. They took out 2 additional payments (one wasn't their fault). I called to get the $$ back and was finally able to speak to someone with a brain, Hallelujah! She informed me that it would take about 30 days to get a check in the mail bc they have to audit the account to make sure I don't owe anything else... I'm confused by this. They told us a pay off quote and that exact amount was paid. They took 2 more payments. Shouldn't I just get my money back for my 2 payments? Isn't that the purpose of a pay off quote? So now I get to wait 30 days to hopefully see my $$. I've never in my life heard of this and I have had multiple loans and credit cards from all across the United States for all different things. They may be one of the only people to approve you for a loan, but trust me it's not worth it!!!!