Scheduled appointment 2 weeks in advance. Got a n...

Scheduled appointment 2 weeks in advance. Got a notification and confirmed with dealership about appointment. I brought my car in for an oil change and to look at possible sunroof leak at 10:45 on newer xc90. Got a call at 3:45 stating the need to hold my car over night to look at vehicle, as they have not even looked at it yet. I understand things happen, but one also has to understand people others have plans and kids to transport. A little sooner notification if problems arise or better management for an oil change to take longer than 4 hours (24 if held over night) is pretty unheard of.