Iulia_Madalina Boca

Review of Victoria Park Plaza hotel

It used to be one of our favourite hotels in Londo...

It used to be one of our favourite hotels in London. When we arrived, the window was opened, the room was very cold and the heater did not work. We called reception and they told us that the only option we have is to either change to another cold room or to have extra small heaters. The whole heating system was down and the reason was: it s warm outside so the heating system only works as an aircon (cold air) . It s 2 degrees Celsius outside. Way below average...

We were very tired and only wanted to sleep so we asked for extra heaters. It was the only option. They brought us a small heater which couldn t heat the whole room. They asked if it is ok, we said that we will need another heater so we can actually heat the room. They said it will bring us another heater. The other heater didn t come...The room and bathroom were freezing cold.

They passed us from reception to engineer to another lady who brought us the heater...

Very disappointing, really. Obviously, next time we will not consider sleeping at this hotel.