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One word was "disappointed" during my stay. I'm a ...

One word was "disappointed" during my stay. I'm a loyal Marriott guest who drives out of the way to stay with the franchise. I stayed in the Villa's and the layout is nice considering my issues. There were silver fish bugs in my room and a few spiders. The iron broke and leaked something on my shirt that i couldn't correct. The other item was the coffee pot that contained contents from the previous guest. It seemed my room wasn't cleaned recently, or not well. I told this to the front desk and the response was "that's simply not acceptable". I quickly agreed. However there was no attempt to remediate the issue or offer a new room. I simply was handed a business card and told to have a great day. Needless to say, my loyalty to this brand is in question.

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