ellie gray

Review of Villa Rome Resort

I own a timeshare here. We have owned it for appro...

I own a timeshare here. We have owned it for approximately 10 years. Just want to let everyone know that they are NOT accommodating with time share owners. Probably because they already have you and your money so your stuck. That's why I decided to write this review. Word of mouth can be the best advertisement or the worst. With that said hears my story...
As a time share owner you are required to pay a yearly maintenance fee which is due in January. A special offer was sent by mail saying if you pay by November 1st there would be no yearly increase. Sounds great right? Well there was a typo with the phone number on the letterhead and when I finally got through the office was closed. I left a message explaining the typo on letterhead and that I want to make a payment to take advantage of the special offer and said I would call back or they could call me back the very next day (11/2). The next day I called to make this payment and the person who answered the phone and the manager told me that because I'm calling on November 2nd and the offer expired on the 1st I could no longer be locked into last years rate. It either had to be paid by credit card 11/1 or postmarked 11/1. Really??? Maybe if they would have the correct extension printed on the letterhead I would have gotten through. If I would have sent a check they wouldn't have gotten it the next day anyway so why not take a payment 13 hours after the deadline and have the money automatically in the account? I could understand if I was calling a week later. The best part is that they even said they got my message on the answering machine on 11/1. So now because of their mistake on their letterhead it's going to cost me more for maintenance fees. I'm hoping that by posting this to this website and many many more websites it cost them a potential time share buyer. I'm disgusted in their customer service!