Jessica Yang

Review of Structured Properties

I moved in five months ago to the Pine Street loca...

I moved in five months ago to the Pine Street location managed by Structure Properties. There're too many issues in this building with element of surprises :( First I discovered there's no coaxial cable connection throughout the whole residential units which left me with no choice but to give up high speed Comcast for AT&T instead; the management staff didn't bother to repair multiple broken electric cooktops in the residence kitchen until a month and half later after urgent written requests made from tenants; too many elderly people knowingly violates the non-smoking policy and smoke all the way from their units to the hallways and bathrooms. The building management has done nothing to remedy the health concerns from other tenants; my latest distressful experience was an unexpected power outage caused by a building-wide smoke detector inspection occurred yesterday. I discovered this after I returned home from work. Apparently the person who conducted the inspection in my unit didn't bother to report the power surge incident. I reached out to the after hour emergency line with many times in the past, but was told by the dispatcher that this property is no longer managed by Structure Properties. Subsequently, I learned that many circuits in my unit are not even wired correctly as they should. I end up spending a super uncomfortable night in my room in complete darkness. The building management was condescending, arrogant, and acted like they were doing me a favor to show up and fix the electrical issue even though this is not my problem. They said it will take another four days before all broken outlets in my room can be repaired, and have my normal routine back. The owner's management staff was unapologetic given the level of undue distress and inconvenience they've caused me :( I was told by the asset manager they have done their the best to put me out of this misery and I didn't even appreciate their courtesy. Hmm, I wonder how he actually perceived this to be helpful to remedy the situation. I'm giving a two star for now, but if the management is not happy with my rating I have no problem to give a one star on my next review. It all comes down to performance and attitude.