Hi, a family in Karthoum (Eritrean) would like to ...

Hi, a family in Karthoum (Eritrean) would like to get refugee documents for two kids in Karthoum, nobody is answering, they are waithing 1 year that someone will call us. Can someone help us uf there is some othe place in Karthoum that 2 kids could be registered and get legal documents?

Please help!