Alexander Eder

Review of The Ritz-Carlton, Berlin

Rooms, club lounge were great, I especially liked ...

Rooms, club lounge were great, I especially liked the bathroom in the room. But what was extremely bad was the indoor pool and sauna area. There was no staff there, guests sat on the couches in street shoes and a couple changed their child's diapers in public. The full diaper was then delicately left next to the bed for the next guest. In the sauna area one of the two showers was broken and towels were in short supply. Something has to be done here. This is embarrassing for a 5 star hotel.