Benny Adams

Review of Audi North Austin

Booking an appointment took over 7 days for 115k m...

Booking an appointment took over 7 days for 115k mile service. It was difficult to schedule an appointment -- I had to call back twice. After the second call and being on hold for over 10 minutes, I was told they would have to call me back when they became available.

The service advisor (Enrique) was polite and generally helpful; I have no complaints with his involvement.

HOWEVER, the car took a full day to complete even though I dropped it off on time first thing in the morning. I did not get my vehicle back until after 5pm, with no loaner.

This is where I have real issue. The car was given an "OK" on Friday when I got it back. I was advised that I needed a new battery soon (it was "failing load tests") but wasn't an emergency. I was also advised that I needed 4 new tires because the wear was listed at 4/32 in the front and 3/32 in the rear. I was lastly advised that I needed an alignment. But otherwise, the service was complete and I was good to go. As I was waiting for the car to be washed and brought around, I noticed that the report had marked "Needs immediate attention" for "Fluid Leaks". When I asked the advisor why it was marked this way he was unsure and I asked him to verify with the technician why it was marked as such. After a few minutes, he came back and said there was not an issue -- and that it must have been because the fluids were topped-off.

On Sunday, the car died while driving near my home. The car was not "OK". The fuel pump failed (which had just been replaced before purchase a week prior). The pump failed due to the control module having problems which were flagged in the OBD -- but this was never conveyed to me.

I had to have it towed to another specialty service center (Luxury Auto Works - Pflugerville) because I couldn't wait another 7+ days to get my car serviced. When I took it in, I asked them to run full diagnostics and overlook the whole vehicle. They found the codes that were thrown in the system about the fuel pump and controller. They also noticed that the oil pan was leaking profusely. I also observed on that Sunday that my window fluid reservoir cap was MISSING... and I know it was on the car when I brought it in for service to Audi North Austin as I had just purchased the car and verified it was there.

I was shown, before work was done, at the Luxury Auto Works service center the unmissable and unmistakable leak of oil around the oil pan. I don't know how this could have been overlooked at Audi North Austin. This is probably the reason "fluid leaks" was marked as needing attention, but was dismissed in order to finish my service at Audi. LAW also checked the tread on the tires and could not verify the same need for replacements. I watched in person as they checked the tread on all tires and could not verify the same readings of 4/32 and 3/32 that were given by Audi. The tires were wearing a little faster on the edges, but the majority of the tire was greater than 6/32-7/32. Even at the lowest point of the outer edge of the tires, the readings were coming back greater than 5/32. So, I didn't even need new tires.

I'm very unhappy with the service and will not be returning. I will need a replacement key, but I would rather go out of town.. or at a minimum try Audi South Austin before returning here.

TL;DR
- Routine 115k mile service (spark plugs, oil change, belt replacement, fluids, etc)
- Terrible scheduling process for service
- Missing parts (washer fluid cap) after service
- Improper service (missing an obvious oil leak!?)
- Invalid readings on tires (and recommending that they needed to be replaced ASAP)
- Given the "OK" for a vehicle that had a major failure less than 48 hours later.