J H Review of Edwards Auto Group
Had a terrible experience at Edwards Hyundai this ...
Had a terrible experience at Edwards Hyundai this past week. We are in the market for a used car with low mileage and in good condition. After searching through the infinite amount of cars for sale posted online we decided that a Sonata at Edwards fit the bill. It was a 2015 and seemed to have everything we wanted. The pictures of the vehicle online appeared to show it in pristine condition and we called to see if the warranty would carry over on that particular vehicle. We were assured the warranty would transfer. After arriving at the dealer, we were passed off to another salesman we had not been dealing with (this was not a big deal to me).
Things started to go downhill when we first laid eyes on the Sonata. It was COMPLETELY covered in hail damage to the point it looked like a piece of junk. We were told it was from a hail storm months ago, which I believe since there didn't appear to be other cars in their lot with the same amount of damage. The salesman seemed to brush off our concern by continuously saying "you don't drive the car from the outside" or "this is an easy fix- I bet you could do it yourself in a couple hours with ice and cold water." We decided to test drive it just to get a feel for the Sonata which was probably a mistake. In the end he actually said "you didn't hear this from me, but who knows if there was a claim filed on this. Next time it storms just call up your insurance company and have it taken care of." I felt so gross leaving the place I will never go back. Not cool to be telling your customers to file fraudulent claims with their insurance company.
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