taya Jones

Review of Carpenters Solicitors

Shocking!! Wished we had listened to the warnings ...

Shocking!! Wished we had listened to the warnings early on. Referred to carpenters via insurance company, 9 months through a very straightforward case and not even close. Our last two emails were just blatantly ignored...now considering reporting them and looking at getting the case moved else where! The cowboys of solicitors in my opinion!
UPDATE
As the company response advised me to contact customer services - I did this and unsurprisingly this has been met with no response!
UPDATE
Company responded 5 weeks after making the initial complaint however this made absolutely no difference to the level of service that we received. We still had to send a minimum of 3 emails to receive a response and in the end I took to calling every week. The claim settlement was accepted in October but low and behold we are still waiting for the money. I have called every few days, each time I'm told someone will call back but of course they never do. On Monday I was told the money would be available in 2 days, today I'm told there is no guarantee and they have no idea where the cheque is?! The saga continues .....i shall be submitting another complaint this evening. If you are reading this carpenters then I am on the system as the spouse of the claimant - i am listed as being able to discuss the claim with you.