Lisa Bachman

Review of Rosamond Gifford Zoo

I purchased 4 tickets to attend today. Unfortunate...

I purchased 4 tickets to attend today. Unfortunately, due to it being a complete wash out I couldn't bring my 9 month old and 3 year old son. Mind you, I had several free passes to use but I was told they would not honor them at this time. So I said okay, no big deal I will purchase them to support the zoo and to take my children and nephew for something to do. But like I said it was non stop rain so I couldn't bring my kids out. When I called to ask to have them transferred I was told by the person in guest services there was nothing they could do. So my fiancee called and spoke to a supervisor who was not in any way willing to help out either. I get it's a tough time due to COVID. But to not help us out is truly distasteful. I will never come back and support the zoo again and I have let everyone know that greed is what's more important than helping a customer out. Pretty sad if you ask me.