We were looking to spend our anniversary there wit...

We were looking to spend our anniversary there with our child and were really interested in watching a DVD of our special day. However, things did not go according to plan.

1) When I arrived, I was told that they upgraded my room for me (because of the anniversary). Unfortunately, this was not true. I was given the same room I had booked.

2) I called multiple times to request a DVD player. After waiting 30 minutes I asked if I still had to wait or if it was ok to go and get dinner while someone delivered it to the room. They apologized and said they would put it in the bed. To this day, I'm still waiting for the DVD player. It never came. And it was the number one thing we wanted to do during this anniversary stay.

3) After filling out a breakfast room service request and leaving it outside, it was picked up and we thought it would be delivered with no problems. However, we were called in the morning and asked what we wanted as if we had written nothing on the card. They asked us about EVERY single item we put on there. It made not sense. Second, they delivered the food late, 20 minutes late after the appointed delivery time. Third, they delivered the wrong food and messed up the order. Fourth, they blamed us as if we had ordered incorrectly or left a blank card--both not true. Finally, we asked to speak to a manager. And this person removed the charge for the breakfast. Unfortunately, this was the only compensation for all the problems.

4) We asked for a late checkout through a 1-hour extension (checking out at 1 PM instead of 12 PM). Housekeeping tried to clean our room TWICE before the normal checkout time (12 PM). There is a lack of communication in this hotel.

5) The hotel deactivated my card before checkout time.

6) Maintenance came to our door and asked if we had a small tv. I said the tv is large. He asked if there was a small tv in the bedroom. I said yes. He peered in. Then he realized that either the tv was not small or that there was nothing wrong. He apologized and left.

It was a really bad experience and we were not compensated in any way besides the breakfast.