Laura Simms Review of H.E. McGonigal and Button Dodg...
I would advise against using the service departmen...
I would advise against using the service department for anything other than a simple oil change.
I took my SUV in because of a noise and service light this was 5/20/14 I was charged 95.15 to run a diagnostic. Said it needed an throttle body clean and an injection flush another 128.53 telling this should take care of noise. Left took car back to work and after work started car same sound and check engine light on again called service department and they told me to bring back on 5/30/14. They then informed me that it needed a secondary INJ. valve at $490.00 I informed them that I had the extended warranty so they did the work on 6/4/14 and I pd 100.00 deductible. Picked up car drove back to work then when I was leaving work you guessed it same sound still not fixed. Once again I called and they scheduled me in again. 6/6/14 Need a new Water pump now. Scheduled for 6/16/14 Loud sound now gone, but I still have a hum sound called service department to be told that it could take up to three weeks for (wait for it) the water pump to break in. REALLY so needless to say I have taken my car to a different dealership and the service department informed me that it was the fan clutch and fixed costing me another $100 deductible (they did try to get it waived) I will NEVER use the service department at McGonigal again.....

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