Called Toyota of Grand Rapids to schedule an oil c...

Called Toyota of Grand Rapids to schedule an oil change for my Toyota Camry. Was told by the scheduler that Preferred Chevrolet (closer to home) could do my oil change and would have Toyota oil filters in stock, since they were part of the same family of dealerships. Per the suggestion of the scheduler, we sheduled the service at Preferred Chevrolet. When I arrived, the service advisor said they didn't stock non-GM parts and said their standard practice is to go to a parts store and purchase an after market filter. In my case they used a NAPA filter. Service was fine, but disappointed that the parts used were not what I was told would be used by the scheduling department.