Useless! I understand when a customer service repr...

Useless! I understand when a customer service representative can't help me because of legal reasons, but if you keep repeating "I can't help you" over and over when I'm asking you different questions, you're simply choosing to ignore me. Not to mention you sent incorrect medical records to the location I requested, talk about violation of privacy. To top it all off, I waited three weeks for you to send incorrect medical records.