YOU DO NOT WANT TO STAY HERE!

YOU DO NOT WANT TO STAY HERE!

This hotel was absolutely disgusting. For the price, it was not worth any hit and I could have probably found equivalent accommodations at an Econo Lodge for $40.

To start, we arrive at the hotel about 2.5 hours before check in to store bags with the bellman until 3:00pm. The bellman refuses to accept the bags, even though I have to pay for this service, until I stand in line and validate my room is not ready. So we wait, 56 minutes, to talk to the front desk agent. When I attempt to check in she literally laughs in my face at the question of if the room was ready. It was not. The agent then takes my card and DL, writes down my contact number, and commits to call when the room is ready. I walked away feeling like I was getting help. FALSE. We never receive that room ready call, and the hotel is not equipped with digital key in the HHonors app.

It s now after 3, no call, no app notification. We rush into the hotel because we need to get ready for the show we have booked weeks in advance. THERE IS A LINE LITERALLY OUT THE DOOR. At this point, I am standing in line on the streets of NYC trying to get access to a room that I came for nearly 4 hours before. If you re asking yourself why didn t he just get in the HHonors line? they don t have one. 90 minutes pass, it s finally my turn again. I m greeted by a woman in panic who, along with everyone else working the front desk, was overwhelmed by the events taking place. I share the experience and she tells me it s my fault for thinking they would call, that only happens when the rooms are ready early. At the least, we get checked in.

It s important to note that I did use the mobile check in option on the HHonors app the day before arrival, selected my room, and committed to the stay. You would think the keys could have been ready at the least right at 3pm.

We arrive on level 14, signs posted everywhere that say HHonors Floor, get to the room and there is even a HHonors Room sign above the room number. I m feeling good about the choice now. I shouldn t have. The room was disgusting, the floors and baseboards appeared to not have been cleaned in easily 6 months. The bathroom door was severely water damaged, there was no venting system, and the desk tops had some weird liquid on them throughout.

All in all, pay a few extra bucks and stay at the Marriott or W down the street. You ll be happy you did!