Ryan Schump

Review of Club Balai Isabel

I stayed overnight for 5 nights. During this time ...

I stayed overnight for 5 nights. During this time the service was fairly poor. It took my friends 2 days to get towels and water that were supposed to be in the room when they arrived. Our bathroom door locked and wouldn't unlock because it was broken. And the water heater was broken, fixed a day later and then broke again after 1 person got a warm shower. The hotel WiFi was down after our 2nd night. The food service was poor as well. The staff was friendly, to their credit. But we experienced long wait times for bills or additional rounds of drinks. Most things that I thought would be complimentary were not, such as the aqua park. We used most of the other amenities as well, such as the jet skis; which were not cheap and one was barely running and died constantly or ran out of gas during our 1 hr time limit. We did not receive a discount or a refund for having to use a broken jet ski that did not go full speed and we were not told it was broken before we paid. Overall the drinks and food I thought were well priced. But everything else was not. I enjoyed my time here but would not return.