Cathy Markland

Review of Plaza Ford Inc

My service was outstanding. The work I needed to ...

My service was outstanding. The work I needed to have done was very expensive, roughly 2K. Rick did everything he could to encourage the parts manager to give me a discount, and he did. Work was to be completed in 2-3 days because they had to order the parts. They kept it overnight and I received a call at 10:30 in the morning that my car was ready and everything was fixed. The mechanic, Mick worked tirelessly to get the job done. Then the cashier assisted me with financing for 12 mos. same as cash, 5% back rewards program, (next oil change will be free) and even is sending a $25. gift card. All were kind and considerate people. Yes, dealer prices are high but they don't quit until the problem is resolved. They have a lifetime customer now. Kudos to owner, Tom Walls for hiring some exceptional people.