I called a service technician for an HVAC cooling ...

I called a service technician for an HVAC cooling issue in May 2020. The technician first was very rude shining his flashlight on my walls at pictures and staring me up and down and shaking his head as if he was judging me by my choice of art. This was only the beginning. He then persisted to be very sarcastic asking me if I even knew where my filters for my HVAC unit were in my home and even had the gall to assume I didn't have the money for the repair services by insisting I MUST pay the $89.95 service fee over and over again. I was very close to kicking this guy right out of my house at this point but I decided to be the bigger person. Upon some further inspection for 10 minutes the technician gave me a list of suggested repairs totaling over $1,200 but then settled on my unit just being low on refrigerant after I summarized his long sales pitch. As it was already hot in my home, I decided to accept his analysis and get more refrigerant for $600.

Fast forward 50 days (July) and I have the same issue again. I call again and they send a new technician out after I told them how utterly rude the previous guy was. This new guy is literally there 10 minutes and takes a measurement of my refrigerant level and says it's low and I "proably" have a leak. Now, the previous person in May just told me it was low on refrigerant and didn't mention anything about a leak. They proceed to charge me another $350 (maintenance plan discount) for more refrigerant and tell me to replace my entire HVAC system which wasn't mentioned before. They told me the refrigerant should last 60 days again as the leak is proably small. Now, he didn't check anything with any tools. This was just his assumption - a 100% guess I have to come to find out.

Less than 12 hours later, I have the same issue AGAIN. They want to send another person out. I'm like no way. Since contacting other companies I learned they actually have leak detection diagnostic tools for HVAC systems and that's what any actually skilled technician should be using. The two technicians I encountered were obviously poorly trained and after contacting their customer service department with my complaints I was told an email was sent to a "complaint team".

So, now I've hired a competent HVAC service company and all is well. I would never hire these rascals again.