our Cool Ray technician, Robert, was very knowledg...

our Cool Ray technician, Robert, was very knowledgeable about our problem and came up with a solution ( which we all hope is the answer ) and spent as much time as was needed to help us out. I was able to contact him directly to ask additional questions a few days later and he got back to me that day. Now, we wait to see how all things turn out in the next weeks.