Mary Fox

Review of Structured Properties

Do not rent an apartment with this property manage...

Do not rent an apartment with this property management company. Period.

Structure Properties has changed their name a few times to cover up their scammy treatment of tenants. They promise you whatever they need to promise and deliver on almost nothing.

We were told that our bath tub would be reglazed before moving in. When I asked to see it before we started to make the move, the agent said "Mary, I understand your concern but I assure you it will be taken care of."

A week later, we moved in and our bathtub was still in really bad shape. When we asked for the management property to fix it (as they had promised), they sent someone to "clean" it. We asked, again, when they would reglaze the tub. They replied that, because it wasn't a safety concern, they weren't intending to reglaze it. They finally gave in and sent someone. It cost exactly $500....a fraction of our monthly rent. But hours of begging.

To be clear, we would not have signed the lease if it weren't for the fact that they had promised to reglaze the tub so this was a big deal.

Fast forward to today. Our lobby is never clean, has huge carpet stains, and regularly smells like dogs (we were told dogs weren't even allowed in the building but everyone seems to own one - we love dogs but the smell gets horrible!).

We pay market-rate rent for an apartment that is adorable on the inside....but it's embarrassing bringing friends over because the lobby, stairs and halls are so bad. Yes, it's rent controlled but we're not paying low rent.

When I asked when they planned to clean it, they said they'd send my request to the owner. This means they don't even consider themselves responsible for this one basic task.

Ready for the last part? We pay crazy building fees to cover water, trash and common area cleaning. We were told everyone did....and then I learned that actually it's just new tenants.

Save yourself the trouble and find a better spot.