3 years ago

Absolutely the friendliest, most anxious to please...

Absolutely the friendliest, most anxious to please staff I've ever dealt with including the resort staff, restaurant staff, retail staff, etc. We got in the room late because of housekeeping and the resort kept apologizing and complementing food and beaverages. We weren't upset or inconvenienced at all. Excellent service recovery. The suite had gorgeous views although the "kitchen" lacked an oven and a freezer and the furnishings were tired looking and needed to be redone. The only exception to the really superior staff was the bellman who clearly did not want to help with the luggage but wouldn't allow us to handle our own. And wanted/expected a larger tip. Excellent vacation spot for adults AND families. We will return!

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