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Susan Robbins

3 years ago

Praise for Catherine, Ben, Mary and Kevin!

Praise for Catherine, Ben, Mary and Kevin!
Dear Mr. Reeves,

Catherine was exponentially helpful, professional and caring -when I needed it the most. Ben on my heat pump performed magic under difficult circumstances.

Ben repaired the low voltage wiring in air handler, found unit was off on low pressure, repaired leaking connection to air handler, evacuated and added 9lbs.
Ben found that the unit, installed by another company, had a slow leak from installation.

I want to thank everyone involved for doing their best to support me given my limited funds including Catherine and Mary Farrell (they are both a treasure!). Now, I'm embarrassed that I've forgotten the name of the manager I spoke to who sent Ben, as a senior (which the circumstances definitely called for!) technician, to my home. Was it Kevin?? Nevertheless, I'll never forget how he did what he could to professionally and responsively address the issue I was facing.

I now have, and will continue to have, a service contract with Moyer!
Susanne,
Ambler

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