Sean Dobbins

Review of Keller mortgage

We attempted to refinance our house with Keller Mo...

We attempted to refinance our house with Keller Mortgage and quickly regretted it. 2 months into the process, we still hadn't closed. As soon as we agreed to begin the process we started receiving a large number of e-mails from about 9 different people (not an exaggeration) requesting various information. We promptly replied to the e-mails, filled out and signed the necessary documents, but we found that they would repeatedly ask for the same documents and information over and over again. It seemed to us that even though we uploaded the documents, the employees were not reviewing the documents and just asking for the same form again from us. In addition, we found that their people sent unprofessional e-mails to our employers telling them that they had filled information out incorrectly employment verification forms incorrectly.

Eventually we cancelled the process with Keller and moved to another company. I have purchased 2 homes in the last 5 years and both went extremely smoothly and took less than 30 days.