Amelia Warren

Review of Lutheran Medical Center

Expect to wait 30-45 minutes past your appointment...

Expect to wait 30-45 minutes past your appointment time to see your doctor. I've seen a specialist here twice, and both times I had a looong wait. Some oddities:

- people who arrive late for their appointment and after you will be seen before you.

- check in staff are aggressive and clipped. They demand that you use a biometric palm scanner, and when you ask if it's a requirement they get silent and don't answer.

- check in staff state they are unable to follow your physician's instructions. For example, I brought back a test a doctor wanted to see, to the desk he told me to bring it to, on the date he said to bring it. The staff said they had no way of getting the doctor the test results, have no place to store such things, and refused to accept the test results.

The specialty department is in desperate need of better management. The short- temper of the check in staff tells me they need more funding, better training, and a rock solid manager to both defend them and set higher expectations.