Patrick Koch

Review of Future Ford of Sacramento

Service advisor Jimmy Martinez was friendly and he...

Service advisor Jimmy Martinez was friendly and helpful, but the condition the tech left my car in wasn't cool. I brought my car in on a Friday. Was told they might be able to get it done on Saturday, but if not Saturday, then for sure the following Monday. By 4 p.m. on Monday I hadn't heard anything so I gave them a call. I was informed that it would be another week until my car was ready, because they were waiting on a part. Fortunately, the company I work for is amazing and let me borrow a work truck for the week. Repairs were completed the following Friday. Picked my car up, went home, and parked in the garage. Next morning went out to my car, opened up the back door and that's when I noticed the condition the car had been left in. Plastic trim was left popped out and it looks like someone rested a panel or something on the rear corner of the car and scratched it up. (See pictures.) Waiting to hear back from Future Ford, but not too happy about that. If they left it like that on the outside, it makes me question how it was put back together on the inside... where you can't see it.