Had 11appt. Arrived at 1050. Checked in. Went to w...

Had 11appt. Arrived at 1050. Checked in. Went to waiting area. See my name on the board stating an oil change, status- in progress. Walk outside to make a call 30-45 min later. Glance across car lot and there's my car. NOT in a bay being worked on. A few min later I watched them pull into a bay. Why say work in progress when it hasn't been started. Honesty goes a long wait. They weren't honest.