We had planned our honeymoon trip to Hawaii for ye...

We had planned our honeymoon trip to Hawaii for years. But as soon as we arrived to the front desk it was a nightmare. A woman named Kristen checked us in, who I believe was a supervisor. First off, she was gossiping/ranting about a particular family with a co-worker throughout this encounter. I believe she got into a disagreement with them and was still heated about it, but it is not ok to call your guests racist profanity in front of others. We tried our best to ignore it.

Then, when I pointed out that the room she assigned us was not the category that we had booked, she gave a bad attitude, was condescending and rude. She said that there was nothing that she could do because the hotel was "sold out" and did not offer any alternative. It reflects poorly on Hilton for employing individuals with such poor communication skills and basic manners. We cancelled our reservation on the spot and went to another hotel. For the same price you can get something way better on the island.

I became a diamond Hilton Honors member over the years, but they just lost a loyal customer.