Worst experience ever at a reputable hotel. Had to...

Worst experience ever at a reputable hotel. Had to actually cancel my reservation as I was unable to check-in for over 4 hours. At 10pm when the hotel still didn't have rooms made up for over the 40 people still waiting in the lobby I cancelled my reservation and booked a room elsewhere. The front desk staff remained calm and tried to dilute the problem, however a 4 star hotel next to the Atlanta Airport should never have this issue. Also not once did they try to move anyone's reservation to a sister property.