Card keys weren t working so we couldn t get into ...

Card keys weren t working so we couldn t get into our rooms because they re key machine was down. They made the hotel guests on the second floor try to get into there re own rooms through the window with a ladder. We didn t have hot water for 2 days and after all the complaints they went room by room trying to find an excuse to charge the guests extra for there stay. Overall worst hotel I ve been in.