Update: Again, i came to home depot, only because ...

Update: Again, i came to home depot, only because lowes didnt have the product a customer requested. I picked up 3 boxes of vinyl flooring. I went to customer service to pay. They werent busy. I was called right up. I said, "im buying these". I was told customer service isnt for "buying merchandise". I told her it was a "small purchase and veteran parking is on this side of the store". She didnt respond but did ring me up.
THIS is just one of the reasons i try to stay away from HD. Since when does a customer get scolded for going to customer service to buy a small item, when they arent busy??

Previously:
I had to come here because of a customer order. I hope i never have to come here again!
I started shopping at Lowes exclusively.
I went to customer service with all the info.
They sent me to pro services.
Pro services said, go to customer service.
Pro services told me they were "busy with customers".
I said i was a customer too.
Then, i went to get the item myself.
Was met there by a lady who tried to say i hadnt explained myself correctly (so its my fault).
Then, she came back and said, "see its at the pro desk".
Thats not my problem.
Why isnt it at customer service where i need to pick it up??
This is not an isolated incident. Youd think they could communicate.