Ben Hendin

Review of Video Revolution

These guys are a joke. I've got a TCL TV just out...

These guys are a joke. I've got a TCL TV just out of warranty that (according to the manufacturer) probably has a bad mainboard. I called these guys and asked if they worked on this model TV. I explained the situation and told them I was looking for a "rough" estimate on what it would take to repair this model assuming the mainboard was really what needed fixing. They told me they don't do quotes over the phone, but I could bring it in for one.

I explained that I'd prefer not to lug such a big TV around and I wasn't looking for a legally binding quote. I said I realized it might not be the mainboard and they may open it up and find something else wrong with it, but *assuming it was* the mainboard how much would that part take to replace?

He asked me what the mainboard part was and I said I had no idea - part of the reason I was calling. His response was he didn't know either - how could he possibly know there are so many! Of course he didn't ask me the model # or anything, so clearly didn't want to make the effort to even look it up. Also they clearly don't do much work on these TVs (one of the world's largest manufacturers of TVs) if they aren't familiar with the parts.

Ok - fair enough - I'll take his laziness. I then asked what about labor? On average what does it take to repair a mainboard in a 55" TV? 1 hour, 2 hours, 5 hours? And what do you charge for labor on an hourly basis?

He laughed at me and said "you sure don't make it easy do you?"

I simply explained that I wanted to get some type of ballpark so I know whether I should throw in the towel and just get a new TV (this TV was only $350 and I suspected even a cheap repair would probably run at least half that). They couldn't give me a rough idea of just labor costs?

He then started laughing maniacally and screaming "We don't give estimates over the phone, We don't give estimates over the phone..." Over and over again until I had to hang up.