Eric Petersen

Review of Gregg Young Chevrolet

Greg Young Service missed the mark. I had my 2017 ...

Greg Young Service missed the mark. I had my 2017 Silverado set up for an appointment for a recall and to look at another concern. My appointment was at 9:00 AM. At 8:00 AM I received a text advising that online check in was available. The instructions were to complete mileage, license number and color. From there I was instructed to leave the truck in the spaces in front of the door(not in front of the building), and to put the keys in the box between the doors. The app then said my check in was complete. As 1:30 rolled around for a service that was estimated at 2 hours, I called the service department. I was informed that I never checked in. I advised that I followed instructions given for online check in. This seemed foreign to the tech as she advised that I need to come in to sign papers. I asked why the app did not advise this key detail. She had no idea there was an online check in. I guess if I had left the truck the lines in front of the doors they would have found it, but I would expect that the online check in would alert someone that there is a vehicle there for service. I picked up the truck without service. No call as to why didn't you check in for your appointment. No call that we cant find your truck. I expect better.