It is completely the worst, especially during the ...

It is completely the worst, especially during the pandemic. No one seems to know what is going on with my state tax refund, that I should've gotten back late February. I had to wait to get letter, then from there I resend my W-2 as they requested because of my former employer mistake. So, I filed that document March 16. They had to do a 90 day investigation, from there is when I should have gotten back my tax, but seems no one cared to even send me my money. So a complaint was filed and told me to wait another 30 days. Which now has passed and still haven't gotten my refund, or word or letter or anything of why the process is taking long. Like at this point they need better training or something because this is beyond frustrating