Hamza Sayed

Review of Makkah Clock Royal Tower, A Fa...

Expected a better service, Fairmont only by name. ...

Expected a better service, Fairmont only by name. View Excellent !



The room had a strong smell of cigarettes, water from the shower cubicle would leak into the toilet cubicle, i mentioned this to house keeping who advised I mention this on check out?

The overall house keeping was poor, they would either miss the room out entirely or only make the bed, on one occasion we had to call reception to send house keeping at 8pm after they failed to turn up after having a conversation with them outside the room.

The location is brilliant although if you hear the adhaan and you are still in the room its quicker jump out the window than waiting for two separate lifts, once on the ground floor you need to walk through the shopping centre to enter the Haram.

Overall a good hotel but let down by staff, insha'Allah I will be back but will choose a different accommodation.