I really like the hotel overall, we had a Jacuzzi ...

I really like the hotel overall, we had a Jacuzzi in our room. Wasn't as big as we thought but we made it work. The guy at the front desk told me the $50 would be taking off my card when we check out so make sure the hotel was decent, no damages or anything. When we checked out they said everything was okay, a couple of days later they charged my card. I talked to one manager she said she didn't see anything in the system with me having record of my stay. Told me she was going to have management call me and never did. This was back in September. Its now December. I've left several Messages.