Tommy Owings

Review of Nalley Ford Sandy Springs

Brand NEW 2020 Explorer with 2200 miles. Transmis...

Brand NEW 2020 Explorer with 2200 miles. Transmission failed due to a leak in the cooler? Was told I'd get a NEW transmission just like what is installed from the factory. A REMAN TRANS was installed. REALLY? Was told by service advisor that I had a NEW transmission installed but the invoice did not allow the word NEW to be typed in the form? I was told the service manager would be contacting me and the paperwork would get straighten out but no one has called or offered an explanation. I will continue to tell this story to everyone that asks me about my new 2020 Explorer.