This is a predatory organization and they should b...

This is a predatory organization and they should be shut down. They imposed unreasonable fines and fees for trailers with two or more axles. They do not make any effort whatsoever to notify customers that they have a balance. I drive E-470 three or four times per year. After I had a change of address, ExpressToll made no effort to contact me or inform me that I had an outstanding balance, even though the post office had my forwarding address. I called them after several months after realizing I had driven E-470 several times without receiving any bills. My original toll fees had more than tripled and customer service made NO effort to adjust or waive these fees. I am a responsible person who always pays my bills on time. I went out of my way to do the right thing and pay a balance due after realizing that this company had not fulfilled their reasonable responsibility to make me aware that I owed them money. Predatory!!! They should be shut down.

EDIT: After initially spending over an hour on the phone with ExpressToll and ultimately paying $65 in late fees for bills I never received, I filed a complaint with the Better Business Bureau. Within a month a supervisor named Sandra reached out to me; she was much more understanding of my situation than the person I spoke with previously. She agreed to refund the $65 in late fees. Although I still feel that ExpressToll needs an overhaul in terms of how they handle billing, assessing late fees, etc., I am grateful that Sandra made an effort to do what was right, and resolve our dispute. I hope that going forward ExpressToll will take to heart the many complaints they have received which are similar to mine, and find a better, more fair and effective way to treat their customers. Sandra was very helpful, however the other employees I have dealt with at ExpressToll should be fired.